Refund & Revision Policy

1. Before work commences

You may cancel and receive a full refund at any time before we begin work — that is, before your onboarding form is processed and the build is scheduled. Email contact@phoenixpowerinfinity.com with your transaction reference and we will refund to the original payment method within 5–10 business days.

2. Once work commences

Because every deliverable is bespoke digital work produced specifically for your business, fees are non-refundable once work has commenced. This is stated at checkout and you must accept it before payment.

3. Satisfaction guarantee — 2 rounds of free revisions

Every package includes two rounds of free revisions, requestable within 14 days of delivery, covering anything within the originally agreed scope. We will keep working until the deliverable matches the scope you approved.

4. Non-delivery

If we fail to deliver the agreed scope and cannot resolve it through revisions, you are entitled to a full refund of the fees paid for the undelivered deliverable.

5. Out of scope

• Changes to requirements after the scope has been approved.
• Failures caused by third-party platforms, API changes or revoked access.
• Delays caused by outstanding client information, access or approvals.

6. Disputes

Please contact us at contact@phoenixpowerinfinity.com or +1 (818) 443-0021 before opening a payment dispute — we resolve almost every issue within one business day.